DOTT. RETURN POLICY
THE HONEST VERSION
Our stickers are physical products that, once peeled and applied, cannot be returned. But here's exactly what we stand behind:
WHAT WE ACCEPT RETURNS ON:
✦ WRONG ITEM RECEIVED
You ordered Laptop Mode, we sent Old School. That's on us. Full replacement, no questions asked.
✦ DAMAGED IN TRANSIT
Arrived bent, cracked, or destroyed by the courier. Send us a photo within 48 hours of delivery. We'll send a fresh one, free.
✦ DEFECTIVE STICKER
Peels off in under 1 months under normal use.
WHAT WE CANNOT ACCEPT:
- Change of mind after delivery
- Stickers that have been applied and then removed
- Damage caused by application to surfaces we advise against (rough brick, canvas, skin)
- Custom sticker orders once production has begun
HOW TO RAISE AN ISSUE:
- Email: dottdrop@gmail.com
- Instagram DM: @dott.drop
- Include: order number + photo of the issue
TIMELINE:
- We respond within 24 hours.
- Replacements dispatched within 2 business days.
- No forms. No hassle. Just email us.
REFUNDS:
If a replacement isn't possible, we issue a full refund to your original payment method within 5-7 business days.
Questions? dottdrop@gmail.com